Planning Manager

DAZN Customer Service is growing, and we’re strengthening our operational capability with the addition of a Planning Manager. This senior role will provide expert leadership across workforce planning, capacity modelling, real-time performance control, and operational alignment. The Planning Manager will act as a key operational partner to the Head of Operations, Head of People, and Head of Performance, ensuring that planning, scheduling, forecasting, and real-time management processes are robust, proactive, and consistently delivered across both in-house teams and third-party BPO partners. You’ll take full ownership of the Workforce Management (WFM) function. This role is critical for embedding strong operational discipline, strengthening performance consistency, and securing the best possible customer outcomes.