Senior Customer Services Operations Manager

DAZN, a tech-first sports streaming platform, is revolutionizing how fans experience live sports. With over 20 million paying subscribers across more than 200 countries and territories, we stream an extensive range of sports, including, football, boxing, racing, and basketball. As well as reputed leagues such as, FIFA Club World Cup, NFL Game Pass, and the National League. In the first half of 2024 alone, DAZN broadcasted 30,000 unique live sporting events to over 1.4 billion ready-to connect devices in more than 200 markets. Our cutting-edge cloud-based architecture enables us to deliver seamless streaming experiences to millions of concurrent viewers across multiple platforms and devices. As a Senior Customer Service Operations Manager, you will play a critical leadership role, overseeing multi-market operations within the Customer Service function. This role is responsible for driving operational excellence, aligning frontline strategy with business objectives, and ensuring consistency in customer experience across teams and geographies. Reporting to the Head of Customer Service Operations, you will work cross-functionally to scale processes, improve performance metrics, and lead strategic initiatives that enhance service delivery and team effectiveness. Work Schedule: This is an office-based role, with the team working in 24/7 shifts in our Hyderabad office. The role involves rotational shifts (including night shifts) and week-offs.