Customer Service Team Leader

Reporting to the Customer Service Manager, the Customer Services Team Leader is responsible for overseeing the day-to-day operations of the Customer Service team, ensuring seamless support for DAZN Bet customers. The role requires strong leadership, operational oversight, and a commitment to delivering exceptional customer experiences while maintaining regulatory compliance within the iGaming environment. The ideal candidate will lead, motivate, and manage a dynamic team, driving performance and improvement while fostering brand advocacy and loyalty among global sports fans. Responsibilities include process development, performance monitoring, and proactive customer support to ensure exceptional service delivery and continuous improvement.