Customer Service Forecast Analyst

Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to look after our fans. Forecast management and planning plays a pivotal role in ensuring we are operationally ready. You will lead the build of a robust forecast, analyse trends and drive continuous improvement into our CS operation. You will ensure we’re always business ready for events of all sizes and product development that could drive demand. You will look for improvements towards our KPI’s and provide insight to leadership on how we drive improvement. Capturing trends, understanding what drives demand and working across our teams to demonstrate areas of improvement will be a key part of this role. We have a digital first contact strategy, so experience in forecast planning and analysis across digital contact strategies is crucial for success e.g. Live chat, What’s App, Social Change management – you will have experience in working on projects, being part of a wider team to deliver your scope of the project execution related to forecasting, planning and readiness. You will also work with each Customer Service market lead and drive continuous improvement, productivity and efficiency. DAZN is fast paced, exciting and dynamic, if this is an environment you thrive in, then this is the role for you.