Customer Service Team Leader

Reporting to the Customer Services Manager, the Customer Services Team Leader oversees day-to-day operations to ensure seamless service for DAZN customers. This role collaborates with the wider business to enhance customer service, drive value, and maintain regulatory compliance. The ideal candidate will lead, motivate, and manage a dynamic team, driving performance and improvement while fostering brand advocacy and loyalty among global sports fans. Responsibilities include process development, performance monitoring, and proactive customer support to ensure exceptional service delivery and continuous improvement.