AV & IT Support Engineer

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream. You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well. You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good. You Will: Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult difficult problems without existing SOPs and determining when to manage