Senior Customer Success Associate

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Customer Success team partners with our CPG customers to drive value creation and satisfaction with Eversight’s pioneering SaaS solutions. The Customer Success Senior Associate supports the complete customer journey. This includes onboarding clients, guiding them through the micro-testing and data mining process to generate valuable insights from our platforms, delivering impactful software demonstrations and trainings, and partnering closely with Product and Engineering to identify product bugs and enhancement opportunities.. The ultimate goal is to help customers roll out optimal promotions and topline revenue driving strategies at scale. This is an opportunity to experience first-hand the excitement and challenge of introducing novel and demonstrably superior capabilities to transform the market. Eversight by Instacart is Instacart’s data and SaaS o