Renewal Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. A successful Renewal Manager will be a dynamic and organized self-starter who can work independently while also being part of a team. You will be in a commission-based role and responsible for the software and user renewal revenue and retention for assigned customers. Key Responsibilities Own the subscription renewals process for an assigned customer list and collaborate with internal resources to preserve and improve customer contracts and relationships In coordination with the Customer Success manager, execute the customer success plays to increase software adoption and deliver business value to your accounts Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust Maintain accurate information in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecast Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure Proactively manage any risk of the customer not renewing by working with other functions to de