Manager, Scaled Abuse Countermeasures and Research

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. Discord exists to give people the power to create space to find belonging — to talk regularly with the people they care about and build genuine relationships with friends and communities close to home or around the world. We're looking for a Manager to lead our Scaled Abuse Countermeasures and Research (SCAR) team — Discord's first line of defense against scaled abuse. SCAR combines rapid incident response with deep threat research and signal generation across bulk fake account creation, login abuse, spam, scams, fraud, and other high-volume threats. This is an opportunity to reshape how the team operates: set a sharper strategy, stand up a structured research program, and lean heavily into ML and AI-powered automation to replace today's manual workflows. This role reports to the Director of Safety Automation. What You'll Be Doing Lead and grow the SCAR team, a group of Scaled Abuse Scientists who serve as Discord's first line of defense against bulk fake account creation, login abuse, spam, scams, fraud, and other high-volume threats. Set a vision for the team that leans heavily into automation — scale SCAR's impact by partnering with Safety ML on ML-driven detection and building AI-powered incident response workflows that increase the team's leverage and reduce manual work. Define scaled abuse north-star metrics and build a roadmap and prioritization framework that keeps the team focused on the highest-impact problems. Stand up a research program where the team operates as scientists: surfac