Knowledge Editor

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our CKM team includes a team of Knowledge editors and writers across various regions. We manage 11 knowledge bases in Content Stack and work towards providing the best user experience to our agents and Airbnb users visiting the Help Center. The Difference You Will Make: Knowledge Editor will be responsible for maintaining the knowledge platforms, communications and information/process flows for our frontline specialist. You will work with the Knowledge Program Managers, Knowledge Strategist and support the Knowledge Management Regional Manager to collect requirements, define, document and prepare agents facing content. A Typical Day: Maintain, write, and review single-source-of-truth content (such as workflows and guideline documentation) for internal knowledge platforms Elaborate workflows to include structured process steps, including system and tool instructions Create reusable content and ensure work instructions meet content standards Distill complex concepts into clear, easy-to-understand communications and develop/execute communication strategies Triage and maintain content and workflow feedback across the organization Build and maintain strong relationships with CS Operations, Partners, Training, Quality, Business Process, and Planning teams Leverage data insights (where available) to identify content gaps, improve usability, and drive continuous content optimization Explore and apply AI-powered tools (e.g., content generation, summarization, search optimization) to enhance content quality and efficiency Your Expertise: 5+ years of experience in technical writing or relevant