Lead UX Writer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: UX Writing is a core design discipline at Airbnb. Our team of 30+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here. The difference you will make: The Compliance team helps Airbnb operate responsibly and legally across countries, states, and cities worldwide. On this team, the UX writer contributes to and defines industry-leading KYC (identify verification) and other experiences that meaningfully impact the success of the company while aiming to keep friction low for legitimate hosts. In this role, you will help protect hosts and guests by setting standards for safety and transparency—building and maintaining trust through the design of clear, compliant experiences that reduce confusion and business risk while unlocking sustainable scalability of our business as a whole. A typical day: Touch base with your team to review project goals and timelines Develop inspiring, strategic ideas based on product requirements, data, and/or research Consider what language and design patterns best serve the UX and balance clarity with legal precision Translate complex requirements into human language with plain, direct, inclusive copy across multiple touchpoints Create scalable content patterns (template, components, content guidelines) that work across markets and surfaces Join writing team crits to present work and help sharpen the work of your teammates Present