Senior Manager, Scaling Operations

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... Scaling Operations is Duolingo’s 1-to-a-billion function. We turn promising ideas into reliable, scalable systems so teams can move faster without adding unnecessary complexity. As a Senior Manager Scaling Operations, you’ll lead a small team and own operations for Duolingo’s contingent workforce and vendor procurement. You’ll define strategy, build the systems, and drive workforce planning in partnership with teams across Learning & Curriculum, Product, Engineering, Finance, and Legal. You’ll build centralized operations capability for contractor-heavy workflows across the company, improve the quality of AI-assisted work, automate staffing and assignment routing, and reduce manual effort for partner teams. This role is based in Pittsburgh, PA or New York City, NY. 🧠 You will... Establish and implement a vision for freelance and vendor operations at the intersection of content systems and AI integration – defining success, setting roadmaps, and using AI and automation to deliver new learning content at scale while maintaining educational excellence; Design durable, tech-forward workflows that replace manual coordination with self-service tooling: centralized contractor management, self-serve task assignment, and structured QC and feedback loops. Identify the critical resources for scaling initiatives to succeed, both in terms of peo