Bilingual Customer Service Representative (Remote AZ)
Oscar Health · Arizona, United States
Experience: lead
Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in: Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: he set pay rate for this role is
9.00 per hour. You may be eligible to receive an additional
.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Work Schedule & Availability We offer a variety of full-time shift options. All available schedules are Monday through Friday. Available Arizona (MST) Shifts: 5:00 AM – 1:30 PM 6:00 AM – 2:30 PM 6:00 AM – 3:00 PM 9:00 AM – 5:30 PM Responsibilities: Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations Form working relationships with all partners. Support the leadership team by identifying issues through established escalation pathways Monitor and track the health of all