Payment Operations Analyst

As a Payments Analyst, you’ll help the Company serve its customers by making their payment journeys seamless and efficient. You will support payment method verification, analyze and process customer payments, and assist in resolving any payment-related difficulties. Additionally, you will help the company fight crime and protect victims of fraud by identifying fraudulent behaviors, reducing chargebacks, and reporting any suspicious activity. Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. You will be part of the Payment Operations Team, reporting to the Payment Operations Team Leader.