Director Support

About Us HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash , Close & Reconciliation, Consolidation & Reporting , Accounts Payable , B2B Payments , and Treasury . HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more . HighRadius has been consistently recognised as a market leader by Gartner, IDC, and Forrester. Job Summary HighRadius is seeking a strategic, high-energy Director of Premium Support to lead and scale our "White-Glove" support tier. As the dedicated leader for this function, you will take our established Premium Support offering and evolve it into a world-class, large-scale operation supporting 30–50 team members. This isn't typical "break-fix" support. You will be responsible for the Order-to-Cash (OTC) suite, managing high-stakes SaaS environments where SLAs are aggressive and the client’s financial health is directly tied to our performance. You are a scaler, a technical strategist, and a diplomat who thrives in client-facing, high-pressure situations. Key Responsibilities: Client Relationship & Excellence High-Touch Engagement: Act as the executive escalation point for our top-tier clients, building deep trust with CFOs and Global Process Owners. SaaS Advocacy: Navigate the complexities of a multi-tenant SaaS environment to ensure client-specific needs are met while maintaining product integrity. Service Delivery: Ensure 100% compliance with white-glove SLAs, providing sophisticated Root Cause Analysis (RCA) and long-term resolution strategies. Leadership & People Development Talent Expansion: Source and hire elite technical support engineers and leads who understand both finance workflows and software architecture. Mentorship