Restaurant Support Representative

Restaurant Support North Macedonia Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in. The Challenge to Solve You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team. The Role This role will provide exemplary service, ensuring the best partner experience is provided on inbound and outbound communication, handling responses from a mass communication to Slice partners via Email/SMS or manual reachout when necessary, while meeting acceptable response time. You will be addressing Partner inquiries and objections while educating Partners on Slice processes. You will provide product feedback and new recommendations based on conversations and requests from restaurants. The Team This team works closely with Account Managers, Menu, C-Ops, Sales, and other teams to ensure day to day service levels are met. Restaurant Support team ensures all daily partner operational needs are addressed and operational tasks are offloaded from Account Managers, by collaborating with cross functional operational resources. This team leverages relationship with restaurant partners on inbound and outbound contacts to optimize shop growth on the Slice platform as it relates to the following levers and issue: Shop Operations, Shop Menu and Minor Finance Cases (i.e Reimbursement cases The Winning Recipe Excellent English verbal and written skills Excellent problem so