Staff Customer Success Manager

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company . As a Customer Success Manager for Checkr Trust , you will join an emerging business inside Checkr, operating across multiple verticals that we interact with in our everyday lives. We have strong traction — but our post-sale motion is still in its early stages. This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth. You will own a portfolio of strategic accounts and be accountable for: Adoption Expansion Executive alignment Long-term value realization This is not a reactive CSM role. This is not a pure TAM role. You are the strategic operator ensuring customers deploy deeply, expand meaningfully, and become long-term partners. If you want clear swim lanes and mature playbooks, this isn’t it. If you want to help define how this business scales, this is the opportunity. What You’ll Do Own Strategic Accounts End-to-End Serve as the primary post-sale owner for high-impact, high-visibility customers Drive executive-level alignment on business goals and measurable outcomes Ensure deployments move from contract to meaningful production usage quickly Drive Adoption & Commercial Growth Identify underutilization and remove barriers to deeper embedding Surface expansion opportunities tied to customer workflows and risk exposure Partner closely with Sales on renewals and strategic growth motions Be accountable for retention and expansion revenue across your portfolio Use advanced AI tools to