Associate Account Manager

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in. The Opportunity This role will handle escalations for shop partners who leverage the online Slice platform to power their digital presence. You'll play a crucial role in the retention and success of these partner shops, and by extension Slice. The ideal candidate will bring a customer first attitude, a strong ability to manage client relationships, and a proven track record of solving problems. The Team The Account Management team is at the heart of our organization, championing Slice’s relationships with our partner shops and providing an exceptional experience to our customers. The team consists of over 20 individuals across Macedonia, and North America. This role reports to a Team Lead in Account Management. The Winning Recipe We’re looking for results driven, ambitious, and customer-centric professionals who are excited to save relationships and provide world-class solutions to independent pizzerias. Core competencies for the role: 1-2 years of experience in customer facing roles, sales or account management (experience in the restaurant or hospitality industry is highly preferred). Ability to manage high risk accounts, with a focus on Saves and growth. Ability to manage a portfolio of low volume, high potential accounts. Strong interpersonal, communication, and negotiation skills Proficiency in Salesforce, Slack, Excel, and other account management tools Strategic mindset with strong analytical and problem-solving skills Team first individual, that enjoys working in a team envir