Program Manager, Detection & Enforcement, Youth Safety

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. As the Program Manager, Detection & Enforcement, Youth Safety on the Youth Safety team, you will program manage product and process initiatives that drive more effective and efficient mitigations across the minor safety remit. You will serve as the internal subject matter expert across product, detection, tooling, and bugs, including working with XFN teams to drive safety improvements. You will report into the Senior Manager of Youth Safety. Please note: This role involves exposure to potentially disturbing topics such as child sexual abuse material, exploitation imagery, and grooming-related content. Wellness support is provided. What You’ll be Doing: Drive product and process improvements Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms Manage the tooling roadmap for the team, develop and prioritize tool requests Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning Ensure delivery of high quality, trauma-informed, person-centered services to preven