Customer value lead
Watershed · Remote
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed's Decarbonization Solutions business (fka Marketplace) helps large enterprises execute on their clean energy and carbon commitments, from renewable energy procurement to carbon removals and onsite solutions. We've built the advisory and delivery foundations and executed on >
00M in purchases. Now we need someone to systematize how we make delivery more scalable, showcase our value, and build retention into a predictable outcome. You'll build and manage decarbonization portfolios for some of the world's largest companies, own the gross retention number for a multi-million-dollar business, and put in place the operating infrastructure that makes our value clear to every stakeholder who matters. This is a high-ownership role on a small, high-output team, with real autonomy from day one and a direct line to commercial outcomes. What you’ll do Build and scale our operations. Manage and develop a small ops team, and put in place the execution infrastructure that makes delivery repeatable as we grow. Own gross retention, including renewal forecasting, in close coordination with CSMs, Sales, and Account Management. Build and manage customer decarbonization portfolios. Own procurement and fulfillment directly, and coordinate internal advisory experts to structure the right solutions for each custo