Solutions Engineer - Cloud Infrastructure

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io . About this role As a Solutions Engineer - Cloud Infrastructure, you will be part of the Global Services Delivery Team and you will work with Astronomer’s most strategic private-cloud customers to adopt and benefit from Astronomer’s offerings for deploying and managing Apache Airflow clusters and related infrastructure. You will assist customers with installations and support of their technology stack for private-cloud installations, so they can get maximum value out of their Astronomer Investment. Hybrid Work Model : For this role, you will embrace a flexible hybrid work model, working at least 3 days per week at our Office in Hyderabad while delivering a seamless experience that is digitally and physically connected. What You Get To Do You will have responsibility for a small number of assigned accounts, maintaining a single-minded focus to ensure that some of our largest and most strategic customers are extracting the most value out of their Astronomer investment. Work with Astronomer customers and support the Astro Private Cloud and Airflow installations in their on-premise environments Identify, set up, and measure monitoring and alerting metrics for the customers’ on-prem Astronomer Private Cloud infrastructure to ensure optimal performance and high availability. Independently troubleshoot infrastructure issues related to Astronomer’s Kubernetes-based private-cloud offerings, including but not limited to Kubernetes, networking, database connectivity, and other critical services and solutio