Analyst, Better Cover

.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. The category hasn’t caught up yet. That’s the opportunity. Analyst will support end-to-end servicing operations across the Insurance policy lifecycle while ensuring operational excellence, customer retention, regulatory compliance, and a superior customer experience. Key Responsibilities • Manage day-to-day servicing activities across multiple insurance carrier partners while ensuring adherence to carrier-specific guidelines and internal SLAs. • Review policies for underwriting requirements, prior cancellations, payment status, and eligibility to facilitate seamless policy servicing and renewals. • Coordinate with customers, insurance carriers, mortgage lenders, and internal stakeholders to resolve servicing requests and maintain uninterrupted coverage throughout the first policy term. • Track premium payments, escrow transactions, and outstanding requirements to ensure timely policy servicing and policy retention. • Support customer retention initiatives by identifying coverage gaps, facilitating policy updates, and assisting with alternative carrier placement when required. • Process policy endorsements, cancellations, reinstatements, and other servicing transactions with accuracy and compliance. • Handle inbound and outbound customer communication through calls and emails while delivering exceptional customer service. • Maintain accurate policy documentation and ensure data integrity across internal systems. Collaborate with Underwriting, Quoting, Renewals, Carrier Operations, and other cross-functional teams to deliver timely customer resolutions. • Demonstrate excellent written and verbal English communication skills while interacting with customers, insurance carrier