IT Ops Automation Engineer

IT Ops Automation Engineer Overview At BusPatrol, we’re transforming student transportation safety through cutting-edge technology and real-time automated enforcement. We're seeking an IT Automation Engineer to be at the forefront of our IT Operations evolution— replacing manual toil with code, durable serverless workflows, and reliable integrations across Microsoft 365, Azure, Freshservice, Jira, and our line-of-business platforms (AlertBus, Console, NetSuite, OpenPath, Five9, Tableau, Ashby, and more). You will lead the design, build, and operation of these automations end-to-end — a hands-on engineering role embedded in the IT Service Operations & Enablement (ITSOE) team. You will own production Azure Function Apps, Azure Automation runbooks, Power Automate flows, and Playwright-driven web automations that replace manual, repeatable processes in IT operations. You’ll collaborate with ITSOE leadership, service desk agents, and business partners to identify high-volume, manual work and replace it with reliable, observable, well-tested automations — moving the team from reactive ticket processing to proactive platform enablement Key Responsibilities Design, build, deploy, and support secure IT automations across Azure, Power Platform, and related enterprise platforms using least-privilege and production-ready standards. Develop and maintain automation solutions using TypeScript/Node.js, PowerShell, and Python, selecting the right toolset for each use case. Administer and optimize Azure services that support automation, including Function Apps, Automation Accounts, Logic Apps, Storage, Key Vault, Service Bus, and monitoring tools. Build and support event-driven, scheduled, and API-based workflows that improve IT service delivery, onboarding, offboarding, access management, and audit processes. Create and maintain integrations across core business systems such as Freshservice, Jira, Microsoft 365, Entra ID, SharePoint, and other SaaS platforms. Perform ticket and oper