Head of Collections, Director/VP

Job Title: Head of Collections, Director/VP Reports to: Chief Operating Officer Location: In Office, New York About Us: We give businesses and their customers peace of mind by solving complex credit challenges with precision, speed, and intelligence, combining deep expertise with advanced technology, to simplify the experience and deliver better outcomes, every time. We're a fast-growing fintech empowering enterprise merchants with smarter, more adaptive pay-over-time solutions. From point-of-sale financing to “Buy Now, Pay Later” programs and loyalty integrated offers, we’re building configurable credit tools that help businesses serve more of their customers. We value teamwork, clarity of purpose, and rigorous attention to data to drive action. We balance speed and excellence to deliver an exceptional customer experience. Role Overview: ClarityPay is seeking a Head of Collections to lead the transformation of our collections and recovery performance functions. This is a high-impact leadership role responsible for defining the strategic roadmap for collections, scaling our operational capabilities, and pioneering the industry’s shift toward AI-assisted, digital-first recovery models. You will not just manage a department; you will design a high-frequency, data-driven system underpinned by bank-grade governance. Reporting directly to the COO, you will sit at the intersection of Finance, Risk, Legal, and Engineering. You will lead a multi-disciplinary effort to maximize net recoveries, shape our regulatory policies, and build a first-class collections organization that treats data as its primary asset. Key Responsibilities: Governance & Policy Ownership: Establish and own a heightened governance structure that delivers bank-grade compliance results. You will author the internal policies and frameworks, including operating procedures and training documents, that dictate our collections practices, ensuring strict adherence to federal and state regulations (FDCPA, FCRA,