Enterprise Field Engineer – Post-sales

About CodeRabbit CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview The Enterprise Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Enterprise tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful. What you will do: Lead technical onboarding and implementation for new customers, ensuring a smooth and successful deployment of the CodeRabbit platform Translate customer requirements into implementation plans, configurations, and best practices tailored to their environment Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments Deliver customer trainings, workshops, and enablement sessions to drive adoption and long-term success Conduct regular configuration and architecture reviews to ensure customers are leveraging CodeRabbit effectively and following best practices Act as a technical escalation point for complex issues, partnering with Support, Product, and Engineering teams to drive timely resolution Proactively identify opportunit