IT Engineer

We are an applied AI lab building end-to-end software agents. We're the makers of Devin, the first AI software engineer. Our team is extremely talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro. Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us. About the role We're seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. You'll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values agency and results. This role is required to be in-person, working 5 days a week from our San Francisco or New York office . We value teamwork and in-person collaboration. Key Responsibilities User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices Security & Compliance: Implement and maintain end-user security best practices across all IT systems Documentation & Inventory: Create clear documentation and manage IT assets and licenses Required Qualifications 3+ years in a technical IT support role Bachelor's degree in Computer Science, Informati