Medical Assistant (“Care Counselor”)

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our Series B and are entering our next phase of growth. Responsibilities: ● Facilitate the enrollment of patients into our RTM (Remote Therapeutic Monitoring) using Flagler’s portal. ● Make daily calls and text messages to patients to document patient health status and keep them engaged. ● Assist in the collection and documentation of patient health information, including histories, health status and new symptoms. ● Support patients by sending health pointers (stretches, meditation videos, light exercises). ● Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies. Expectations: ● Punctuality and reliability. ● Access to laptop with working microphone, camera, and reliable internet connection. ● Access to a quiet space to work full time. Requirements: ● Certification as a Medical Assistant (CMA (AAMA) Exam) - nationally certified. ● 2+ years of experience working as an MA in office or remote ● Proficiency with technology such as Zoom, Slack, and online enrollment platforms. ● Strong organizational skills and the ability to manage multiple tasks efficiently. ● Excellent communication skills, both verbal and written, with a focus on empathy and patient support. ● Ability to work independently in a remote setting, showing initiative and self-motivation. ● Familiarity with HIPAA regulations and a commitment to maintaining patient privacy. Preferred Medical Specialty: ● Neurology ● Orthopedics ● Physical & Rehabilitation Medicine ● Sports