Patient Navigator

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our Series B and are entering our next phase of growth. Role We’re hiring a Patient Navigator to embed at one of our partner pain management clinics in Minnesota. Flagler’s recommendation engine flags patients who may be candidates for advanced therapies. Your job is to meet those patients in the clinic and help them understand and move forward with the treatment options their physician has recommended. You’ll be the human bridge between our software and the patients it’s designed to help, and the playbook you build will be replicated across every clinic we partner with next. Key Responsibilities On-site patient engagement. Be present at the partner clinic during operating hours. Greet, meet with, and follow up with patients flagged by Flagler’s recommendation tool. Patient education. Walk patients through their advanced therapy options in clear, non-clinical language. Answer questions, surface concerns, and help them feel confident pursuing their physician’s recommendation. Drive conversion. Schedule consultations, coordinate next steps, and shepherd patients from “interested” to “scheduled” to “treated.” Partner with clinic staff. Build trust with the front desk, medical assistants, and physicians. Identify candidates in real time and integrate into the clinic’s daily workflow without disrupting it. Feed signal back to Flagler. Track conversion metrics, surface common patient objections, and report back on where the recommendation tool is working and where it’s missing. Maintain compliance.