Agent Engagement Manager

Agent Engagement Manager About the Role We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up. Why Join FurtherAI? High Impact: Own the customer journey from signed contract to successful deployment and beyond. Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company. Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows. Early Team: Join a tight-knit, high-performing group shaping the future of insurance work. What You'll Do Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare Lead kickoff calls and workshops with customer stakeholders across business and technical teams Develop project plans, manage timelines, and keep implementations on track against customer milestones Partner with engineering to scope integrations and troubleshoot technical issues Drive adoption by building training programs, identifying champions, and helping customers change how they work Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways Surface expansion opportunities and hand off to sales for upsell/cross-sell Translate customer feedback into product insights and advocate for customer needs with the product team Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires Core Requirements Willing and able to work 5 days per week in-person in San Francisco or N