Technical Account Manager

About LiveKit LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year. About You LiveKit is looking for an experienced Technical Account Manager (TAM) to own the long-term technical relationship with a portfolio of our most strategic accounts as their go-to expert on LiveKit, and our go-to expert on them. You'll set the technical direction, drive customer outcomes, and orchestrate the full LiveKit team behind each account. This is not a quota-carrying role. It's also one of the first TAM roles at LiveKit, so you'll shape the function and the playbook as we hire more TAMs over the next year. You'll thrive as a Technical Account Manager if you: are obsessed with the success of every customer you work with are known as the go-to person for tackling tough technical problems can shift between deep technical detail and executive context without dropping either can write a one-pager an exec will read and a Slack reply that lands well with an engineering audience can ramp on a customer's stack and get to a useful conversation in days, not weeks The best way to impress us is by walking us through a customer engagement you're proud of, and by tinkering with LiveKit along the way 😊 What You'll Do Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base. Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale. Deepen product adoption by identifying capability gaps between what customers have built and what the platform support