Manager, Data Services Operations

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. What You'll Do Lead delivery of services operational projects ensuring timely and high-quality delivery; Reporting directly to the Head of Data Services Operations, work with a passionate group of approximately 200+ Mapboxers; Coordinate Data Services Operations cross-functional teams and align project goals and deliverables with Product and Engineering Managers and stakeholders. Facilitate meetings and integration across internal and external teams for seamless project execution; Build and operationalize high-throughput, high-quality workflows across Data Services Operations projects — balancing speed, accuracy, and cost; Define and own key performance indicators (KPIs), including throughput, cost per hour of data, and turnaround times; Analyse operational teams pipelines and introduce AI solutions to optimize workflow and team productivity, reducing manual overhead; Introduce AI driven tools for automated project status reporting, predictive risk analysis and resources allocation optimization, streamlining projects management workflows; Provide strategic guidance, risk assessment and recommendations to subordinated teams, train and coach middle project managers to maximize output and manage risks effectively; Solve operational bottlenecks and scale infrastructure to support rapid growth in customer demand, operate with urgency and clarity—driving execution while continuously improving workflows and systems. What We Believe are Important Traits for This