Jewellery Operation Executive

Title: Jewellery Operations Executive Reporting: Operations Manager, Jewellery Location: Mumbai, India Work Mode: Onsite / Hybrid Experience: 3+ years About the Role We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery. Your north star: driving precise, timely, and scalable order execution across the entire lifecycle. Key Responsibilities Quotation & Pre-Sales Execution • Calculate and share accurate customer quotations within defined TATs • Ensure speed and responsiveness, as this directly impacts conversion rates Order Creation & CAD Management • Raise CAD requests and purchase orders with manufacturers • Review and approve CAD files, ensuring alignment with customer requirements before production • Identify and flag discrepancies or potential issues early to avoid rework • Organise and maintain all CAD files systematically for easy access and traceability • Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays Order Tracking & Coordination • Manage end-to-end order timelines, from confirmation to delivery • Coordinate closely with manufacturers, QC teams, and logistics partners • Follow up on key production milestones to ensure timelines are met Exception Handling & Problem Solving • Manage remakes, repairs, resizing, and order modifications • Handle customer escalations with a solution-oriented approach • Resolve issues proactively to minimise delays and impact Systems & Data Accuracy • Maintain accurate, real-time updates across all systems and trackers • Ensure complete visibility of order status at every stage Process Improvement • Identify gaps, inefficiencies, and recurring issues • Suggest and implement process improvements to drive scalability and efficiency Wha