Cloud Operations Manager

Cloud Operations Manager Location: Remote (Latam) About the Role We're seeking a process-oriented Cloud Operations Manager to elevate our cloud, GPU compute, and edge device infrastructure maturity and lead our IT operations team. You'll bring operational rigor to our AWS environment, establish best practices for CI/CD pipelines, and mentor our IT team to deliver reliable, scalable infrastructure that enables engineering velocity. Key Responsibilities Team Leadership: Manage and mentor IT operations team member(s), providing technical guidance, establishing clear processes, and developing their cloud engineering capabilities through hands-on coaching Cloud Architecture: Own and grow our AWS environment, implementing proper architecture patterns, cost optimization, security hardening, and disaster recovery procedures across web, AI/ML, and edge computing workloads CI/CD Operations: Design and maintain automated CI/CD pipelines for infrastructure and application services, including support for containerized, hardware-dependent, and ML-related deployments Process & Standards: Build operational maturity through documentation, runbooks, change management processes, incident response procedures, and knowledge transfer protocols across cloud and edge systems Engineering Support: Partner with engineering teams to provide infrastructure that enables fast, safe deployments while maintaining system reliability and security Incident Management: Lead incident response, conduct blameless post-mortems, and implement preventive measures to reduce recurring issues Required Experience & Skills Cloud Expertise: 5+ years working with AWS (EC2, RDS, S3, ECS, Fargate, IAM, IaC, networking, security groups) with hands-on architecture and troubleshooting experience DevOps/CI-CD: Strong background with CI/CD tools (GitHub Actions, Jenkins, GitLab CI, CircleCI) including pipeline design, testing strategies, and deployment automation People Management: Experience managing and developing techn