Mortgage Support Specialist

Company: One Real Mortgage Location: Remote (Must work East Coast hours / EST) Job Type: Full-Time About One Real Mortgage At One Real Mortgage, we are redefining the lending experience by combining cutting-edge technology with unparalleled human expertise. We empower our team members and clients alike with streamlined, innovative tools to make the mortgage process seamless. As we continue to scale, we are looking for a proactive, tech-savvy, and customer-centric IT Systems & Helpdesk Specialist to support our growing team. Position Overview We are seeking an IT Systems & Helpdesk Specialist with 3+ years of experience to manage our internal technology landscape and provide world-class support to our team. In this role, you will be the go-to technical resource, responsible for everything from day-to-day user troubleshooting to advanced systems administration, user provisioning, and building workflow automations. The ideal candidate is a problem solver who loves optimizing workflows, has a strong handle on CRM systems, and thrives in a fast-paced, remote environment. Key Responsibilities Technical Support: Diagnose, troubleshoot, and resolve basic to complex hardware, software, and network issues for remote employees. Systems Administration: Manage, maintain, and configure internal IT systems and software tools to ensure peak operational efficiency. Account Provisioning: Own the onboarding and offboarding technical lifecycle, including creating accounts, managing permissions, and provisioning hardware/software access. Workflow & Automation: Design, build, and maintain workflow automations to streamline internal team processes and reduce manual overhead. CRM Management: Provide administrative support for internal databases and platforms, ensuring data integrity and seamless connectivity between tools. Customer Service: Deliver high-touch, empathetic, and efficient technical support via voice, video, and email, keeping internal team members informed and empowered. Qual