Senior Associate – IT Operations

Riveron India is seeking an experienced Senior Associate – IT Operations to support day-to-day IT operations and end-user services. This role will be responsible for managing employee IT support, laptop lifecycle management, coordination with the Managed Service Provider (MSP), infrastructure support, and IT procurement activities. Who You Are: You have experience supporting global or multi-location teams You have exposure to ISO 27001 or similar compliance frameworks You have exposure to ITIL Foundation or service management knowledge You have the ability to work in a deadline-driven, fast-paced environment You must uphold the highest level of professionalism, as well as confidentiality What You’ll Do: Provide day-to-day IT support to employees, including onboarding, offboarding, and ongoing end-user assistance Manage laptop and asset lifecycle, including provisioning, configuration, inventory tracking, and refresh cycles Act as the primary point of contact with the external Managed Service Provider (MSP) and ensure SLA adherence Support office IT infrastructure including networks, printers, meeting room AV and security tools Coordinate IT procurement, vendor management, renewals, and asset tracking Troubleshoot hardware, software, and basic network issues and escalate when required Ensure compliance with internal IT policies, security standards, and ISO-related requirements Maintain IT documentation, SOPs, and asset registers Partner with global IT teams on system rollouts and continuous improvements Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field 4 - 7 years of experience in IT operations or end-user support roles Hands-on experience with Windows/Mac laptops and endpoint management Experience working with MSPs and third-party vendors Strong understanding of infrastructure, networking basics, and IT security practices Strong communication, coordination, and problem-solving skills Ability to work independently in a hy