Customer Success Manager, SMB

About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!) Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders. Role We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. In this role, you'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers. You’ll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets. What You'll Do Meet and exceed revenue targets by working closely with our SMB customers’ Security teams. Manage existing customer relationships to drive renewal and upsell opportunities. Create an unparalleled customer experience throughout the customer life cycle. Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption. Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers. What You'll Bring 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions. Experience selling in the cybersecurity (or related) industry. Proven track record of meeting or exceeding renewal and upsell quotas. An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done. A collaborative mindset and the ability to build meaningful relationships throughout the sales process. Strong written and ve