Service Delivery Program Manager

Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization Location & Flexibility Noida, India (Hybrid) The Opportunity We are seeking a dynamic and experienced Program Manager / Senior Manager to lead end-to-end cloud migration and modernization initiatives across multi-cloud environments — including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. In this highly visible role, you will drive large-scale transformation programs that accelerate the organization's cloud adoption, modernize legacy workloads, and deliver measurable business outcomes. You will partner closely with executive stakeholders, engineering teams, architects, and vendors to define program strategy, govern delivery, manage risk, and champion cloud-native best practices across the enterprise. This role requires a blend of technical acumen, program governance expertise, and leadership presence. Responsibilities Program Leadership & Governance Develop and own the end-to-end program roadmap for cloud migration and modernization, spanning GCP, AWS, and Azure environments. Establish and manage program governance frameworks including steering committees, status reporting, RACI structures, and decision-making processes. Lead cross-functional teams of architects, engineers, DevOps practitioners, and business analysts across multiple concurrent workstreams. Track and report on program health — scope, schedu