Customer Success Manager

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity. Help our customers adopt faster, grow faster, and stay longer — all while shaping the future of Postgres. As a Customer Success Manager , you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy. This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath. You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like; powered by AI, driven by data, and always human. If you love databases, developer tools, and helping customers succeed at scale, we want to talk to you. This is a remote role. Candidates must be US-based, with EST or CST time zones strongly preferred. What you will be responsible for in this role: Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI Building strong, multithreaded relationships with technical and business stakeholders, including execs Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and infl