Customer Implementation Specialist - Multi Location

In the role of a Customer Implementation Specialist - Multi Location you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our Multi Location offices. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process. Acting as both a project manager and trusted advisor, the specialist partners with IT teams, administrators, and stakeholders to tailor solutions to complex business needs, minimize downtime, and accelerate time-to-value. Beyond deployment, the Customer Implementation Specialist plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps Multi Location clients maximize the return on their investment and build a foundation for sustained growth with our platform. This position will be hybrid: M/T/W in office required and Th/F are optional WFH Reports to: Manager of Onboarding What You Will Own Develop and manage relationships with customers throughout the implementation process. Manage a portfolio of customers in various stages of implementation. Act as the project manager/point contact for each customer. Keep the customer informed throughout the process and set clear expectations. Teach and train customers how to maximize the value of the Weave platform. Provide a five-star customer experience with each customer. Triage, troubleshoot and prioritize issues as they arise during implementation. Coordinate with adjacent teams on all tasks related to onboarding. Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers. What You Will Need to Accomplish the Job Professional Experience: 2 years of project management or implementation experience, working in a cust