Payment Success Specialist – Activation

The Payment Success Specialist – Activation is a pivotal, high-impact role that shapes the first impression and long-term success of Weave’s payments customers. As a trusted advisor and subject matter expert, you will lead customers through a strategic, white-glove onboarding journey — transforming the activation experience into a catalyst for sustained adoption, revenue growth, and operational transformation. In this role, you are not simply enabling transactions — you are architecting how new customers integrate payments into their business model from day one. You’ll design activation strategies tailored to each customer’s workflows, train their teams with precision, and guide them through early adoption milestones that lay the foundation for long-term success. Your ability to influence behavior, anticipate challenges, and drive measurable outcomes will directly impact retention, revenue, and customer lifetime value. This role is hybrid based out of our Lehi, UT HQ This role reports to Team Lead, Payment Success What You’ll Own Strategic Activation & Onboarding Serve as the primary consultant and trusted advisor for new payments customers, delivering a world-class onboarding experience from kickoff to activation. Lead comprehensive Payment Success Introduction + Training Calls that go beyond setup — aligning Weave’s capabilities with the customer’s operational goals and success metrics. Ensure flawless deployment of hardware, software, and Text-to-Pay workflows , guiding customers through best-practice configurations and tailored implementation plans. Design activation roadmaps that strategically guide customers toward their first milestones, including completing three transactions with unique customers ,while embedding Weave Payments into daily operations. Establish clear activation success criteria and set expectations for adoption, usage, and continued engagement. Customer Enablement & Value Realization Conduct proactive follow-up engagements with key stakehold