Incident Operations Specialist

AI at Zapier At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted : July 10th, 2026 Location : NAMER Hi there! As Zapier expands into the enterprise market and accelerates AI-driven development, incident management is a front-line function for customer trust and operational reliability. The Incident Operations Specialist role is the engine that keeps the day-to-day operation of Zapier's incident program running — reliably, visibly, and at scale. You'll report to the Incident Program Manager and operate under their direction, owning the execution of the systems, workflows, and tooling that power incident response across Zapier. You are the person in the operations center: you keep things moving, you surface what's broken, and you use AI to build automation that lets a small team operate like a much larger one. This isn't a pure engineering role; it's an ops role with technical depth. The right person thinks in systems, writes automation to scale their own work. They use AI as a default, build repeatable workflows, and leave things more reliable than they found them. The role is particularly exciting because decisions here ripple across Zapier, shaping how we manage a key process that involves the whole company. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You run operations with precision . You keep complex systems running. You understand how incident tooling ( incident.io , PagerDuty, observability, integrations, Slack workflows) plugs together, you notice when something breaks be