Operations Manager, CS

About Eneba At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. About the team The Customer Experience team exists for one reason: to make every gamer's experience at Eneba exceptional. We listen closely to our customers, then let data guide us in identifying patterns, diagnosing problems, and collaborating with product, seller operations, and trust & safety to improve user experience. For us, data-driven decision making isn't a buzzword; it's how we earn the trust of millions of players worldwide and continuously raise the bar. About Your Role As the Operations Manager , you are the person who makes the engine run. You aren’t just watching from the sidelines; you are the one who ensures our 80–100 support agents are set up for success every day. You’ll spend your time coaching your team, making sure they have the tools and a clear direction. You are the primary decision-maker for the department, the person who looks at the data, spots a problem before it becomes a crisis, and steps in to fix it. Essentially, you are the bridge that connects our big-picture goals with the actual work happening on the front lines, making sure we stay consistent, fast, and always getting better.