Senior Customer Success Manager

Join Modulate as we pioneer the future of conversational intelligence. Modulate is the leader in conversational voice intelligence. We enable enterprises to deeply understand how people communicate and take timely action based on those insights. Our products help detect harm, prevent fraud, and build safer, more trusted online and real-world voice environments. We are building a Conversation Intelligence Platform — APIs, workflows, and applications that bring voice understanding to customers at enterprise scale. We’re looking for a Senior Customer Success Manager to join the Business Development team to work with our largest customers, managing a portfolio of ToxMod and Velma accounts that includes high-growth and Enterprise accounts. The Customer Success team at Modulate blends professional services and support with technical expertise. We are the bridge between engineers, analysts, policy experts, and leadership, acting as trusted advisors to our customers as they consider budget and roadmap decisions. CSMs are change-makers at Modulate that have the autonomy and authority to create new processes, push for product changes, and guide our business development strategies. The CS team provides front-line customer support, owns renewals and feature adoption, and partners with sales on trials for deals requiring deep product expertise. Your Impact As a Senior Customer Success Manager at Modulate, you’ll be the bridge between our customers and our internal teams. Your work will directly impact: The success of our enterprise customers’ initiatives across several industries Adoption and expanded use of Modulate’s products through data-driven insights and tailored strategies The customer experience, by ensuring issues are resolved quickly and long-term goals are met The future of Modulate’s Customer Success team, by shaping best practices and influencing product direction What You’ll Do Own the end-to-end relationship with assigned accounts (typically 5–10), including 2–3 e