Jr. IT Support Specialist

About the Role WebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology and tech support. Related experience is awesome to have, but never required - we'll train you on everything you need to know. The Qualifications: Who You Are Education: A Bachelor's Degree: All majors welcome! GPA: 3.4 or above (Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!) Suggested Experience and Skills: Prior experience working, in any field (for example: a part-time job, summer job, internship, etc) Strong verbal and written communication skills Customer service experience (in any industry) Ability to translate technical information into simple terms Experience in tech support or IT Help Desk-related work (a bonus!) Tools/Technical Skills: (Not required, but awesome to have!) Excel/Google Suite Solid understanding of both Windows and Mac OS Solid understanding of the latest business office technologies Qualities and Traits: You have a passion for technology and love staying up to date with new and emerging tech You're professional, dependable, and self-motivated You take pride in your work and always strive for high-quality results You work with urgency and enjoy getting things done You're proactive when it comes to solving problems You're a lifelong learner, and are always looking to stretch and grow your skills You love thinking both creatively and analytically, and love using data to make decisions Don't stress if you don't have every experience listed - we hire for soft skills, and believe hard skills can be trained. If the job responsibilities sound interesting, and these traits sound like you, then we want to hear from you! The Job Responsibilities: What You'll Learn to Do Perform Help-Desk Support for Our Internal Team (About 60% of your day) Respond to support tickets from team members