Delivery Manager, Self-Service

About the Role Xsolla is evolving its partner platform to support a growing portfolio of audience-specific products and experiences. This initiative is actively expanding, with new products and their dedicated entry points launching in phases throughout the year. We are looking for a Delivery Manager to drive execution of this program and, once products go live, to own the operational coordination that keeps them running smoothly. This is a two-phase role. In the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Post-launch, you will run the operational backbone that connects each product to the teams supporting it. Reporting to the Business Accounts lead, this is a high-trust, high-visibility role at the center of one of Xsolla's core platform initiatives. Responsibilities Delivery & Launch Coordination Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences; Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery; Coordinate cross-functional launch readiness for each new product release; Track progress in Jira and keep delivery status accurate and current; Stakeholder Communication & Meetings Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion; Publish a regular status update covering progress, upcoming launches, and active blockers; Act as the primary point of contact for coordination questions across teams; Maintain Confluence documentation for processes, decision logs, and launch playbooks; Operational Coordination Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) — intake, SLAs, escalation paths; Operate the request intake and tracking system — recei