IT Helpdesk Support Technician

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. Zeeco is a global leader in combustion and environmental solutions, renowned for our expertise in designing, engineering, and manufacturing advanced burners, incinerators, and environmental control systems. Serving a wide array of industries such as oil and gas, petrochemicals, and power generation, we deliver innovative technologies that enhance operational efficiency, safety, and environmental compliance. We have an exciting new opportunity based in our offices near Stamford, for a proactive and customer-focused IT Desktop Support Technician to deliver first-line IT support across the business. This role is responsible for ensuring employees have reliable access to systems, applications, hardware, and services while providing timely resolution of technical issues both remotely and in person. Key Responsibilities: Provide first-line technical support for hardware, software, network, and Microsoft 365 issues. Troubleshoot, diagnose, and resolve incidents via phone, email, ticketing systems, MS Teams, and face-to-face support. Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals. Manage user accounts, access permissions, and password administration. Support IT onboarding and offboarding processes for new starters and leavers. Maintain accurate documentation of support requests and resolutions. Escalate complex issues where required and work with senior IT staff or external vendors to ensure successful resolution. Follow IT policies, security standards, and best practices to maintain a secure and reliable technology environment. Skills and experience required: Experience providing first- and/or second-line