Careeroza
Where Generative AI Is Used
In India and Worldwide
| Area | Examples | What the AI does |
|---|---|---|
| Customer support | Swiggy, Zomato, Flipkart, banking chatbots | Answers "where is my order", refunds, policy questions |
| E-commerce search | Flipkart, Amazon, Meesho | Understands "red kurta for wedding under 2000" |
| Payments and fintech | Razorpay, PhonePe, Paytm | Support bots, explaining failed payments, fraud review notes |
| SaaS products | Freshworks Freddy AI, Zoho Zia, Notion AI | Drafting replies, summarizing tickets and docs |
| Coding | GitHub Copilot, Claude Code, Cursor | Code completion, explaining and fixing code |
| Search and research | Perplexity, Google AI Overviews | Answers with sources |
| Education | Duolingo, Khan Academy (Khanmigo), Byju's, PhysicsWallah | Tutoring, practice questions, explanations |
| Government and languages | Bhashini, Sarvam AI, Krutrim | Indian-language translation and voice |
The Common Pattern
user text ──► your app ──► adds context (order data, policy text) ──► LLM API
│
user sees ◄── your app checks/formats the answer ◄──────── model reply ◄─┘Almost every product above is this loop. The model is one part; your app supplies the data, rules and checks. Throughout this material we build one such app: the ShopEase AI Assistant for the ShopEase e-commerce store.