Technical Support Engineer

wispr-flow · Remote

About Wispr We're building the first voice interface a billion people use every day. Our first product, Flow, lets you talk instead of type anywhere on your computer or phone, and turns messy speech into polished text that is ready to send. It's scaled from

Careeroza — One-stop Zone for Aspirants

Study material, Careeroza mentorship, tech jobs, and career guidance on careeroza.com.

Public study materials

M → $50M in ARR in under 12 months with millions of users and thousands of enterprise customers. How we think → The team is still small enough that every person shapes what gets built. About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless of their plan or what they pay. Every person who reaches out should come away feeling genuinely delighted, not just helped. You'll be on the front lines solving real problems for Wispr Flow users while shaping how customers feel about our product in their inbox, in their app store reviews, and in every conversation they have about us. How our customers talk about Wispr matters deeply, and you'll play a direct role in earning that trust. This isn't a role where someone hands you a script for every situation. You'll write your own, often with the help of AI. You'll need creativity, technical depth, and the judgment to know when a problem needs a workaround, when it needs a bug report, and when it needs you to build something entirely new to fix it. What You'll Do Resolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision Deliver a consistently delightful experience to every customer, every time. Free users and enterprise accounts alike Advocate for customers internally by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams Stay close to customer sentiment across support channels, app store reviews, social media, and community forums. Understand how customers feel about Wispr and proactively address what shapes that perception Investigate and triage

Browse all jobs on Careeroza